Privacy Policy

Torek provides productised AI and automation tools for Australian builders and tradies, sold online and set up for you. The tools are operated by Harrison Habib trading as Torek (ABN 41 124 813 799) (“Torek”, “we”, “us”, “our”), based in New South Wales, Australia.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we handle, why, and the choices you have. If you have any questions, email us at torek.trade@gmail.com.

We handle two distinct kinds of personal information, and it helps to keep them separate:

• Your account and billing information. When you sign up as a customer, we collect details such as your name, business name, ABN, email address, phone number, login credentials, the tools you buy, and billing information needed to take payment. Payments are handled by Stripe, our payment processor, and we never store your full card details.
• Information that flows through the tools. To do their job, the tools take in personal information that belongs to your own clients and contacts. This can include lead phone numbers captured from missed calls, the names and contact details on quotes and variations, job-site photos, and the content of the SMS, messages and emails sent or received on your behalf.

The second kind of information above belongs to your clients, not to us. We process it as a service provider, on your behalf and on your instructions, only to run the tools you have asked us to run.

You are responsible for having the right and the consent to collect that information and to provide it to us, and for telling your own clients how their information is used. By routing client information through the tools, you confirm you have that authority.

We use personal information to:

• deliver, operate and support the tools you have bought;
• use AI to parse, auto-tag and categorise messages, quotes, variations and job photos so the tools can do their work;
• send SMS and email on your behalf, such as missed-call text-backs and automated quote follow-ups;
• set up your account, take payment, and manage billing and renewals;
• keep the service secure, fix problems, and improve how the tools work; and
• meet our legal, tax and record-keeping obligations.

We do not sell personal information, and we do not use the information that flows through the tools for our own marketing.

We use trusted third-party providers to run the service. We share personal information with them only so far as they need it to provide their part of the service. By category, these are:

• SMS and messaging gateways to send and receive text messages.
• AI processing providers to parse, tag and categorise content.
• Email delivery providers to send email on your behalf.
• Cloud hosting and storage providers to host the tools and store data securely.
• Payment processing (Stripe) to take and manage subscription and setup payments.

Some of these providers are located outside Australia, so your personal information, and the client information processed through the tools, may be stored and processed overseas. Where we disclose information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encryption of data in transit, access controls, and using Stripe for card payments so we never hold your full card details. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as we need it to provide the service and to meet our legal and tax obligations, then we delete or de-identify it.

Client and service data is kept while your account is active and is deleted or de-identified within 90 days of your account closing, or returned in line with your instructions. Billing and financial records are retained for 5 years to meet our tax and legal obligations.

You can ask to access the personal information we hold about you, and to correct it if it is wrong, by emailing torek.trade@gmail.com. We will respond within a reasonable time and may need to verify your identity first.

If you are a client of one of our customers and want to access, correct or remove information held in their tools, please contact that business in the first instance, as they control that information. We will help our customer respond to your request.

Our marketing website does not use advertising or analytics cookies, and does not run third-party tracking or analytics. We only use the strictly necessary cookies a browser needs to load and navigate the site.

If you think we have mishandled your personal information, email us at torek.trade@gmail.com and we will look into it and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The current version always lives on this page, with the “Last updated” date at the top reflecting when it last changed.